HitchGrove support

The fastest way to reach us is in the app: ☰ → Help & feedback. You get a reference, and replies appear under My messages. If you can't open the app or sign in, use the form below.

HitchGrove is run by one person. We read every message and usually reply within 2 business days; account-deletion requests are handled within 7 days. We can't give route-safety advice — always follow posted restrictions.

Known issues and service status

During an outage this section says which feature is affected and when to retry. Stops already on your phone, saved trips and fuel estimates keep working offline.

Common answers

• I paid but Plus isn't on: in the app, ☰ → Account → Restore purchases, signed in to the Google account you bought with.
• Cancel a subscription: Google Play → Payments & subscriptions → Subscriptions → HitchGrove. Uninstalling doesn't cancel.
• Forgot password: ☰ → Account → Or use email and password → Forgot password? The code can take a few minutes; check spam.
• A stop is wrong or closed: open the stop in the app → Report a problem with this place.
• Delete your account: see Delete your account.

Send a message

Topic Question Sign-in Purchase or subscription Route Something isn't working Idea Your email (for the reply) Message Leave empty Send message

Prefer email? Write to [email protected]. Messages are stored in our private support queue and kept up to a year after they're closed (see the privacy policy).